Frequently Asked Questions (FAQ)
We offer standard and expedited shipping across the USA:
- North Eastern States: Standard shipping takes 2-3 business days.
- Rest of the USA: Standard shipping takes 3-5 business days.
- Expedited shipping options deliver within 1-3 business days nationwide.
Once your order is shipped, you'll receive a tracking number via email. Use this to monitor your package in real time.
We accept returns on unopened and unused items within 30 days of delivery. Unfortunately, due to hygiene reasons, we cannot accept returns on opened or used products.
For full details, please refer to our Refund Policy.
To initiate a return, contact our customer support team at info@parfumexquis.com . Please include the following information:
- Your order number
- The reason for your return
- Pictures or videos of the item, especially if it arrived damaged or defective
This ensures a smoother process and allows us to assist you more effectively.
The following items are non-returnable:
- Fragrance samples, decants, and travel miniatures (5ml and 10ml).
- Sale items and gift cards.
Personalized items and discovery sets are also non-returnable.
If you have questions or concerns about your specific item, please don’t hesitate to contact us. Our team is here to assist you.
Yes, all our perfumes are 100% authentic. We are an authorized distributor for luxury niche brands, ensuring you receive genuine, high-quality fragrances.
Our website features detailed descriptions and note profiles for each fragrance. You can also explore our discovery sets to test multiple scents before committing to a full bottle.
Yes, we offer curated discovery sets and individual samples for most fragrances. These are perfect for trying before buying.
Yes, we offer digital gift cards in various denominations. These make the perfect gift for any fragrance lover!
Check our Promotions Page or subscribe to our newsletter to stay updated on the latest deals and exclusive offers.
You can reach us via email at info@parfumexquis.com or through our Contact Us form on the website.